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Listed below are certain words that appear throughout these terms and conditions. In all cases they will have the meaning shown below:

Booking – The completion of the signed and dated booking form, payment of at least 25% of the cost of the holiday and acceptance of such by Snow Situations

Booking form – Means the document signed by the party leader on behalf of those party members named within the document.

Cost – Means the full amount due by you for the period of your holiday including any surcharges for single occupancy but after any special discounts – the invoice amount.

Holiday – Means the date from arrival to departure of the reservation booked by the party leader on behalf of the party and accepted by Snow situations at the agreed cost.

Party – Means the persons named on the booking form that the party leader represents.

Party leader/ You / Your – Means the person responsible for booking the holiday on behalf of those named on the booking form.

Snow Situations / We / Us / Our – Means the company of J C Marshall Limited registered in England and Wales under the Companies Act 2006.

Company No. 8756422.
Registered address: 17 San Remo Parade, Westcliff on Sea, Essex, SS0 7RD
Telephone: +44 77925 70598


Your holiday contract is with J C Marshall Limited, trading as Snow Situations. Our contract with you takes effect when we confirm your booking and that contract is subject to these terms and conditions. We will send all documents and other information to the party leader named on the booking form who has accepted the position of party leader. The party leader is responsible for keeping all the members of the party named on the booking form informed and takes responsibility for ensuring that the cost of the holiday is met in full.

Bookings & Payment

The Booking is only confirmed when we receive a non-refundable deposit of 25% of the total cost. The balance of the cost of the holiday must be received ten weeks before the date the holiday is due to commence. We will endeavor to remind you when the balance is due but, if the cost is not met on time, we may treat the holiday as cancelled. For holidays booked ten or less weeks before their commencement, the total cost of the holiday is due at the time of booking.

Bookings are made on a room by room basis unless it is specified that the holiday has been accepted by Snow Situations on a full chalet basis. If booking on a full chalet basis, the number of party members staying must not exceed eleven people unless agreed at the time of booking with Snow Situations.

Unless a specific full chalet booking has been agreed, Snow situations reserve the right to have other parties stay in vacant rooms.

Cancellation and Changes

Cancellation of your holiday must be sent in writing or by email from the party leader to Snow Situations. In the event that you cancel your holiday, the following charges will apply:

Date of Cancellation Amount Due
More than ten weeks before holiday commencement Full Deposit
More than six but less than ten weeks before holiday commencement 40% of the cost
More than four but less than six weeks before holiday commencement 60% of the cost
Less than four weeks before holiday commencement 100% of the cost

Where cancellation is required for members of your party who are sharing a room, a single person supplement may be incurred. If you do have to cancel your holiday for any reason covered by your insurance policy you may be able to recover these charges from your insurer.

In the unlikely event of cancellation by Snow Situations, all monies paid by you will be refunded unless the booking is cancelled due to non-payment of the cost of your holiday by you.


Valid travel winter sports insurance must be in place for your party when you book your holiday. Although a European Health Insurance Card will cover you or the party for around 75% of basic medical costs in Europe, it will not cover repatriation to the UK nor the costs of getting members of the party down the mountain if there is an accident. If members of the party intend to ski/ snowboard off-piste during the stay, please ensure that the winter sports policy provides sufficient cover or purchase additional cover such as Carté Neige. This can be purchased with your lift pass ticket.

What’s Included?

The cost of your holiday includes accommodation (not including any applicable tourist tax) and breakfast for seven nights with afternoon tea and dinner for six nights. You must tell us of any special dietary or other needs of your party before your holiday and whilst we will do our best to accommodate your needs we cannot guarantee that all requirements will be met.

At all times, the party participate in winter sports at their own risk, whether on their own, or with Snow situations. For those of the party who want to ski/ snowboard off-piste, we recommend that they use the services of a local professional guide.

Although we offer complementary broadband access in parts of the chalet, this is provided by a third party supplier and we cannot guarantee that this will be continuously connected.

What’s Not Included?

The cost of the holiday does not cover travel to and from the chalet, any applicable tourist tax, insurance, equipment rental, lift passes, lunch, après ski or child care.

Arrival and Departure

Check-in time is 4pm on your arrival day. Check out time is 10am on your departure day.

Unless you have a prior agreement with Snow Situations, you cannot access the chalet before your check-in time, or after your check-out time.

Guest Behaviour and Responsibility

When you book a holiday with Snow Situations you accept responsibility for the proper conduct of the party when on holiday. In the event of misconduct, we reserve the right to terminate your holiday without any refund of the cost. Any damage to the accommodation or property by you or the party must be paid for in full by the party leader. Snow Situations cannot take responsibility for your baggage, your personal property or your ski equipment whether owned or rented. Smoking is not allowed in the chalet.

Our Liability

With the exception of death or personal injury of any member of the party, our liability is limited to the invoiced holiday cost. In the unlikely event that you need to raise a complaint, any complaint must be made to Snow Situations within 30 days of the departure date of your holiday. We cannot accept complaints relating to weather, snow conditions, lift closures, transfers, hire shops, child mindersor any third party suppliers. Any complaints regarding third party suppliers must be made directly to the third party.


The above terms and conditions form a contract between Snow Situations and the party represented by the party leader which is governed in all respects by English Law and subject to the jurisdiction of the courts of England and Wales.